Common Questions About Phuket Airport Hotel, Phuket Airport

To receive a full refund, reservations must be cancelled at least 1 day before arrival. Cancellations made less than 1 day prior to arrival or in the case of a no-show are non-refundable.

Cancellations must be submitted via email, quoting your booking reference number. Your cancellation is only acknowledged and accepted when you receive a confirmation email from the hotel.

Kindly be informed that cancellations made within 24 hours of the scheduled check-in time, including on the day of arrival, are strictly non-refundable.

Kindly be informed that in the event of a no-show (failure to arrive on the scheduled check-in date), the reservation will be treated as non-refundable, and the full booking amount will be charged.

Requests to modify your reservation dates are subject to room availability and the prevailing rates at the time of the change. Any difference in rate or applicable service charges must be borne by the guest. Please inform us in advance to assist you smoothly.

Refunds to PayPal accounts are usually received within 1 business day, while refunds to credit cards typically take up to 5 business days, depending on your bank or financial institution.

We regret to inform you that as your reservation is non-refundable, we are unable to issue a refund for cancellations occurring less than 24 hours before check-in.

We kindly suggest that you consult your travel insurance provider, as you may be able to claim a refund through your policy.

Early check-in is subject to room availability and hotel discretion. Additional charges may apply depending on the time of arrival and occupancy levels.

Guests who wish to check out earlier than the confirmed check-out date are kindly requested to inform the reception. Please note that refunds are not available for any unused nights.

Standard check-in is from 2:00 PM, and standard check-out is until 12:00 PM.

We offer complimentary high speed Wi-Fi access to all guests throughout the hotel.

We are pleased to inform you that parking is available at the hotel for our guests, subject to availability.

Please note that breakfast is not included with the booking. However, we offer an American breakfast set menu available from 6:00 AM to 12:00 PM

The options are:
• Breakfast Set 1: Toast, fried egg, bacon, fresh fruit, fruit juice, and your choice of tea or coffee.
• Breakfast Set 2: Toast, fresh fruit, fruit juice, and your choice of tea or coffee.
• Breakfast Set 3: Cornflakes with milk, fresh fruit, fruit juice, and your choice of tea or coffee.
The price ranges from THB 180 to 240 per set, depending on the selection.

Our property offers a range of amenities for our guests, including:
• Complimentary high-speed Wi-Fi
• 24-hour reception and complimentary airport transfer service
• Parking facilities
• Swimming pool
• Complimentary bicycles for guest use
• Complimentary drinking water, tea, and fresh bean coffee
• Comfortable guest rooms with essential in-room amenities

We provide complimentary airport pickup service 24 hours a day. Kindly inform us of your flight number and arrival time.

We are pleased to provide complimentary airport drop-off service 24 hours a day. Kindly inform us of your flight number and departure time.

Our standard check-out time is 12:00 PM. Late check-out can be arranged subject to room availability and will incur an additional charge of THB 200 per hour. Kindly contact the reception during your stay, and we will be pleased to confirm availability on your check-out date.

Kindly note that pets are not permitted at the hotel to ensure the comfort and safety of all guests.

We accept cash, major credit cards, QR code payments, Alipay, WeChat Pay, and Apple Pay for direct payments at the hotel. For online bookings, payment via credit card, PayPal, bank transfer, or other online payment methods may also be available. Please feel free to contact us for further details.

There are several restaurants, cafés, and convenience stores, including 7-Eleven, within a short walking distance from the hotel. Most of these establishments are approximately 3–5 minutes’ walk from the property.

Yes, there are several massage and spa services located within a short walking distance from the hotel. Guests can enjoy a variety of options, including traditional Thai massage, foot massage, and wellness treatments.

The hotel prioritizes the safety and security of all guests. Measures include 24-hour front desk monitoring, CCTV surveillance, ensuring a safe and comfortable stay.

The Phuket Smart Bus is one of the most convenient and affordable options. It runs from the airport along the west coast to popular beaches such as Patong, Kata, and Rawai.
- Fare: 100–200 THB per trip
- Operating hours: 6:00 AM – 9:00 PM
- Location: Outside the airport arrivals area
Airport Bus (to Phuket Town)
- Fare: about 100–170 THB
- Travel time: 1–1.5 hours
- Connects to Phuket Bus Terminal 1
Shared Minivan
Shared minivans are available at the airport and go to major tourist areas.
- Price: around 150–300 THB per person (depending on destination)
Taxi / Grab / Bolt
Taxis are available 24 hours and are the most convenient option.

For international flights, we recommend departing at least 2.5 hours prior to your scheduled departure time. For domestic flights, we recommend departing at least 1.5 hours in advance.

Some notable attractions near Phuket Airport Hotel include:
• Naiyang Beach (Sirinat National Park): A peaceful national park featuring beautiful beaches, pine trees, and picnic areas. The park includes Naiyang and Mai Khao beaches and is only a few minutes from the airport. Entrance fee: THB 200 per person.
• Mai Khao Beach Flight Viewing Point: Famous for watching airplanes land directly over the beach, popular for photography and sunset walks.
• Naiyang Temple: A local temple offering cultural and spiritual experiences.

There are several convenient options for exchanging money near Phuket Airport Hotel:
• Inside Phuket International Airport – Airport Exchange: Located in the arrivals hall. This is the most convenient option if you need Thai baht immediately after landing. Please note that airport exchange rates are usually slightly lower than outside exchange booths.
• Just Outside the Airport – YES Exchange Phuket Airport: Very close to the airport, known for competitive exchange rates and long opening hours.
• Money Station Exchange (Nai Yang Beach area): Approximately 5 minutes from the airport and often offers better rates than inside the terminal.

There are several pharmacies conveniently located near Phuket Airport Hotel and just a few minutes from Phuket International Airport:
• Health Express: Open daily, convenient for late-night medication and travel essentials.
• Health Plus Beauty Pharmacy: Offers both prescription and over-the-counter medicines.
• Express Care Pharmacy: Located in the Nai Yang area, just a few minutes from the hotel.

There are several medical facilities close to Phuket Airport Hotel:
• Bangkok Phuket Clinic Airport – about 5 minutes from the hotel
Tel: +66 94 051 6841
Open daily 08:00 – 20:00
Part of the Bangkok Hospital network, suitable for general medical care and travel-related health issues.

• Naiyang Clinic – about 3–5 minutes by car or 10–15 minutes on foot
Tel: +66 64 061 9988
Suitable for minor illnesses, prescriptions, and quick consultations.

• Thalang Hospital – approximately 15–20 minutes by car
Tel: +66 76 311 034
Public hospital with emergency services.

• Bangkok Hospital Phuket – approximately 30–35 minutes by car
Tel: +66 76 254 425
Open 24 hours with emergency and specialist services. Recommended for serious conditions or insurance cases.

We can provide an extra bed upon request.
The cost is THB 500 per bed, per night. Kindly inform us in advance so we can prepare the extra bed before your arrival.

It is possible to add one more person to the room. The additional person charge is THB 500 per night. Kindly inform us in advance so we can make the necessary arrangements.